Exchanges

Exchanges

Last updated: 21 October 2026

This page covers exchanges only. Refunds, return eligibility and return shipping are governed by our Returns & Refunds policy, and the same rules apply here.

1. Exchange window

You can request an exchange within 15 days of receiving your order, which is the same window that applies to returns.

2. Eligibility

• The item is unused, uninstalled and in the same condition you received it.
• Original packaging, tags, mounting hardware and manuals are included.
• You can provide the order number or another proof of purchase.
• You can supply photographs of the item and its packaging when we ask for them.

3. Who pays the shipping

• Wrong part ordered, wrong size, or change of mind: you pay the return shipping and the cost of shipping the replacement to you.
• Defective item, damage in transit, or a part we shipped in error: we pay both.

4. Price differences

If the replacement costs more, we send a secure payment link for the difference before dispatch. If it costs less, the difference is refunded to your original payment method. No handling or transaction fee is deducted in either direction.

5. Availability

Exchanges depend on stock. If the replacement is unavailable we will tell you and offer a choice between a full refund and shipment of the same item as soon as it is back in stock.

6. How to request an exchange

Email motojini@outlook.com with your order number, the item you received and the item you want instead. We reply with return instructions and the correct return address. Please do not ship anything back before you receive those instructions.

7. Contact

MOTOJINI Parts & Accessories
1st Floor, Trading Plaza No. 2, Huanan City, Xi'an, China
Email: motojini@outlook.com
WhatsApp: +86 159 1313 4005