Refund Policy

Returns & Refunds

Last updated: 21 October 2026

This policy applies to every order placed on www.motojini.com. It works alongside your statutory rights, which are not affected by anything written below.

1. Return window

You may request a return within 30 days of receiving your order. Requests made after 30 days cannot be accepted.

2. Eligibility

• The item is unused, uninstalled and in the same condition you received it.
• Original packaging, tags, mounting hardware and manuals are included.
• You can provide the order number or another proof of purchase.
• You can supply photographs of the item and its packaging when we ask for them.

3. How to start a return

Email motojini@outlook.com with your order number and the reason for the return. We reply with return instructions and the correct return address. Please do not ship anything back before you receive those instructions, because returns sent without prior authorisation may not be accepted.

4. Who pays the shipping

• If the return is due to a defect, damage in transit, or an item that is not what you ordered, we cover the return shipping cost and refund the original shipping cost.
• If you are returning for any other reason, such as a change of mind or ordering the wrong part, you pay the return shipping cost and the original shipping cost is not refunded.

5. Damaged, defective or incorrect items

Inspect your order when it arrives. If something is damaged, defective or incorrect, contact us as soon as possible and no later than 7 days after delivery, with photographs of the item and the packaging. We will arrange a replacement or a full refund including all shipping costs. This notification deadline applies only to transit damage and wrong-item claims. It does not shorten the 30-day return window in clause 1.

6. Items we cannot accept

• Custom-made, made-to-order or personalised items.
• Gift cards.
• Items marked "Final Sale" on the product page at the time of purchase.

Nothing in this section limits your statutory rights in respect of faulty or misdescribed goods.

7. Refunds

When your return arrives and passes inspection, we confirm the outcome to you by email. Approved refunds are issued to your original payment method for the full price you paid for the returned item, without undue delay and typically within a few business days of approval. We do not deduct any handling, restocking or bank transaction fee from your refund.

Your bank or card issuer may then take a further 5 to 10 business days to post the credit, which is outside our control. Original shipping costs are refunded only where clause 4 or clause 5 applies.

8. Exchanges

For a different size, colour or model, return the original item under this policy and place a new order. This is faster than a two-way exchange and guarantees the replacement is in stock. Where an exchange is agreed instead, the same eligibility rules, deadlines and shipping-cost rules above apply.

9. Order cancellation

Email us as soon as possible if you want to cancel. We can usually cancel before dispatch and refund you in full. Once an order has been dispatched it is handled as a return under this policy.

10. Your statutory rights (EU/EEA and UK customers)

If you are a consumer in the EU/EEA or the UK, you have a statutory right to withdraw from your purchase within 14 days of delivery without giving a reason. Our 30-day window is longer than that minimum and we apply it to all customers. To exercise the right of withdrawal, email us within the period; you then have a further 14 days to send the goods back.

11. Contact

MOTOJINI Parts & Accessories
1st Floor, Trading Plaza No. 2, Huanan City, Xi'an, China
Email: motojini@outlook.com
WhatsApp: +86 159 1313 4005